Shipping
We endeavour to provide free shipping for most orders Australia-wide.
Please note, additional costs may apply if an item is shipped to a regional / remote location due to surcharges from our freight partners. Once you place your order, we will notify you via email / phone call if this is case. If you do not accept the additional charges, the order will be cancelled.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorisation and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
This item will be delivered via Standard Delivery via our partnered couriers. Items will be delivered to the ground floor front door only.
Dispatch & Delivery
Orders will be dispatched between 1-5 business days.
Please allow 7 business days for made-to-order items to be dispatched.
For mirrors by Bisque Traders only, please allow up to 21 days for dispatch from payment.
Delivery ETA:
- 3-5 Business Days for East Coast Metro Areas
- 5-10 Business Days to regional QLD, NSW, VIC & SA
- 10-14 Business Days to WA, NT & TAS
Estimated delivery times should only be used as a guide only. Mirror Space will not be liable for any late deliveries.
Please ensure there is someone ready to accept the goods on your side as FUTILE delivery charges will apply (plus a re-delivery fee) if delivery is rejected or location/site is unattended.
There are some areas we cannot deliver to due to a lack of courier services or high-risk of product breakage. We will cancel your order and contact you if this is the case.
Damages
If your item(s) arrive damaged, we are here to help. Please reach out to us within 48 hours of delivery and send photos to returns@mirrorspace.com.au. We will provide a refund, replacement, or make other suitable arrangements for you.
Cancellations
We may not be able to cancel an order if it's already in the shipping process. To speak with a customer service representative and enquire about cancelling or changing an order that's already been placed, please call Mirror Space on 0411556845.
Returns
We do not accept returns or cancellations for made-to-order products.
We do not accept returns for change of mind for all Lumixe products.
For all other brands, you can return an item within 7 days of delivery. The product must be in its original condition, unopened, undamaged, and without any additional markings, stickers or tape. Please keep in mind that we can only provide a credit for the returned item, minus a 15% restocking fee and the cost of return shipping.
